Frequently asked questions

What is Artworth?

Artworth Apartment is a culture house exploring scent, interiors and creative expression.

We create objects for culture, shaped by how we live and what we choose to surround ourselves with. Our first collection introduces five distinct States through incense, each with its own fragrance, identity and atmosphere.

What is a State?

A State is a feeling, translated through scent.

Each fragrance explores a different character and atmosphere. There is no prescribed way to experience them. Choose the State that meets you where you are, or where you would like to go.

How do I choose my State?

Instinct is a good place to begin.

Explore the fragrance notes and story behind each State. Choose a composition you are naturally drawn to, or discover something unfamiliar. Each product page describes the scent to help you decide.

Can I collect all five States?

Yes, subject to availability. Each State has its own scent and visual identity while belonging to the same collection. Choose one to live with or bring all five into your space.

Where are Artworth fragrances developed?

Our bespoke fragrance blends are developed on Vancouver Island. Each incense stick is individually finished and packaged in Toronto, Canada, where all orders are dispatched.

What are your formulation standards?

Our incense is vegan, cruelty free, paraben free and phthalate free.

These standards describe our formulation and production. Burning incense still produces smoke and may not be suitable for everyone.

How do I burn Artworth incense?

Place one incense stick securely in a suitable holder with a tray large enough to catch the falling ash. Set the holder on a stable surface that can withstand heat, away from flammable materials.

Light the coated tip, allow it to catch, then gently blow out the flame. The tip should remain glowing and release a slow trail of smoke.

Always burn in a ventilated space, away from direct drafts. Never leave burning incense unattended. Keep away from children and pets.

Do I need an incense holder?

Yes. Use a holder designed for incense that supports the stick securely and catches the ash.

The Artworth box is for storage only. Never use the packaging to hold burning incense or collect hot ash.

Do I have to burn a whole stick at once?

No. You can end a burn whenever you wish.

Carefully press the glowing tip into sand in a fireproof vessel until the ember is completely extinguished. Check that no glow or smoke remains, and allow the stick to cool fully before handling or storing it.

How many sticks should I burn at a time?

Start with one. Fragrance intensity will vary depending on the size of your space, airflow and the length of the burn.

A shorter burn may be enough for a smaller room. Avoid burning incense in enclosed or poorly ventilated spaces.

Does incense clean the air?

No. Incense is intended to fragrance a space. Burning it produces smoke and airborne particles, so it should not be used as an air purifier.

What if I am sensitive to smoke or fragrance?

Incense may not be suitable for you if you are sensitive to smoke or fragrance. Stop using it if you experience irritation or discomfort.

If you have asthma or another respiratory condition, seek advice from your healthcare professional before use. Ventilation does not eliminate exposure to smoke.

How should I store my incense?

Keep your incense in a cool, dry place away from direct sunlight, heat and moisture.

Store unused sticks in their original packaging between uses to help preserve the fragrance. Keep the box away from burning incense and other sources of heat.

Will every incense stick look identical?

Small variations in colour and finish may occur between sticks.

If your incense arrives damaged or does not burn as expected, contact us with your order number and a photograph so we can review it.

Can I reuse the packaging?

We hope you do.



Our boxes are designed to remain part of your interior after the incense is finished. Keep yours for small objects, personal keepsakes or as part of the collection.

How will I know my order has been received?

You will receive an order confirmation by email after successfully completing your purchase.

If it does not arrive, check your spam or junk folder. If you still cannot find it, contact contact@artworthapartment.com.

Can I change or cancel my order?

If you need to make a change or request a cancellation, email us as soon as possible with your order number.

We will do our best to help, but changes and cancellations cannot be guaranteed once processing has begun.

What happens if a State is sold out?

Availability may vary across the collection. Where available, join the waitlist on the product page to receive restock updates.

Can I send Artworth as a gift?

Yes. Enter the recipient’s name and shipping address at checkout. Use your own email address if you would like to receive the order confirmation and tracking updates.

Where does Artworth ship?

Available destinations and shipping methods are shown at checkout. Please visit our Shipping & Returns page for further details.

How much does shipping cost?

Shipping is calculated at checkout based on your delivery address and the available shipping method. You can review the cost before completing your purchase.

When will my order be dispatched?

Orders are typically prepared and dispatched within 2 to 3 business days, excluding weekends and holidays. Collection launches and periods of high order volume may require additional processing time.

How long will delivery take?

Delivery times vary by destination and shipping method. Delivery estimates begin once your order has been dispatched and do not include processing time.

Will I receive tracking?

Yes. Tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Will I be charged duties or import taxes?

Orders delivered outside Canada may be subject to duties, taxes or import fees set by the destination country. These charges are the recipient’s responsibility.

Customs processing may also affect delivery times.

What if I entered the wrong shipping address?

Email contact@artworthapartment.com as soon as possible with your order number and the correct address.

Once your order has been dispatched, we cannot guarantee that the address can be changed or the parcel redirected.

Can I return incense after opening or using it?

Incense boxes from our current collection are not eligible for returns or refunds once opened or used, except where required by applicable law.

Incense is a consumable fragrance product. Once a box has been opened or its contents used, we cannot verify its original condition or offer it for resale. This includes boxes where only one stick has been burned.

Please review the fragrance notes before purchasing, as we cannot accept returns or issue refunds for opened or used incense based on scent preference.