SHIPPING & RETURNS

Every Artworth order is prepared with care and dispatched from Toronto, Canada.

Still have questions? Email us.

SHIPPING RATES

Shipping rates are calculated at checkout based on your delivery location and available shipping method. You will be able to review the shipping cost before completing your purchase.

PROCESSING

Orders are typically prepared and dispatched within 2 to 3 business days, excluding weekends and holidays.

During collection launches and periods of high order volume, additional processing time may be required.

DELIVERY

Delivery times vary depending on your destination and the shipping method selected at checkout. Delivery estimates begin once your order has been dispatched and do not include processing time.

INTERNATIONAL ORDERS

International shipping availability and applicable rates will be displayed at checkout.

Orders shipped outside Canada may be subject to local duties, taxes or import fees. These charges are the responsibility of the recipient and are determined by the destination country’s customs authority.

Artworth is not responsible for delays resulting from customs processing.

TRACKING

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow up to 24 hours for tracking information to update.

SHIPPING ADDRESSES

Please review your shipping information carefully before completing your order.

If you notice an error, contact contact@artworthapartment.com as soon as possible. Once an order has been dispatched, we cannot guarantee that its delivery address can be changed or that the parcel can be redirected.

RETURNS & REFUNDS

Incense boxes from our current collection are not eligible for returns or refunds once opened or used, except where required by applicable law.

Incense is a consumable fragrance product. Once a box has been opened or its contents used, we cannot verify its original condition or offer it for resale. This includes boxes where only one stick has been burned.

Fragrance preferences are personal. Please review the scent notes and product descriptions carefully before purchasing, as we cannot accept returns or issue refunds for opened or used incense based on scent preference.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact contact@artworthapartment.com as soon as possible with your order number, a description of the issue and, where relevant, photographs of the product and packaging.

We will review the issue and work with you to arrange an appropriate resolution. The restriction on returns for opened or used products does not affect your rights under applicable consumer protection laws.

QUESTIONS

For assistance with your order, contact contact@artworthapartment.com. Please include your order number whenever possible.